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Shipping & Returns

Guarantee

All software purchases are covered and protected by our money back guarantee, if your license key / account is unable to be activated or does not remain activated you may choose between a replacement or a refund.

Exchanges

TheKeyFactory will exchange software purchases for up to 30 days after order completion but only if the software / accounts have not been downloaded by the customer.

Refunds

Refunds will be credited back to the credit/debit card that customers used to place their order, refunds are processed from our platform immediately the time taken to credit to the customer depends entirely on the customers card issuer.